QS2 Checklist

Redefining vending, Imperial makes delicious food by hand daily in our commissary. Compared with the alternatives in the market, you will be surprised with our quality and competitive prices.

One of the cornerstones to Imperial's excellent service is our technology. Imperial has in stock state of the art machines. These machines are equipped with cash meters for maximum cash audit capabilities. Another benefit of new equipment is fewer inconveniences in machine operation. All our machines are equipped with $1 and $5 bill validators and accept $1 coins.

Our machines allow multiple pricing capability offering more price points to your employees. All machines are also equipped with dollar bill exchangers. So employees worry about making profits not making change.

Together with you, we set up initial product selection for your employees. Through machine audits, we will generate a consumption profile report of the most popular products being purchased. With this information, a product rotation and service schedule is maintained to insure inventory and variety.

If your machine requires servicing, an Imperial service technician responds within 2 hours to make sure any maintenance issues are resolved fast and effectively.

FREE preventative maintenance program reduces machine down times and provide years of quality service from your equipment.

Guarantees that the selection is vended or the customer has the option to purchase another selection or have money returned.

Customer Service Representatives are on duty 24 hrs / 7 days / week. All calls are tracked on our integrated communications system and are maintained in the database for tracking. Our vehicles are tracked by computer systems so the representative closest to your location will be dispatched for immediate service.

All restaurant quality food we prepare is clearly labeled with a shelflife to ensure freshness. Freshness dating is also required on all of our national brand products. Recommended shelflives appear on everything from candybars to soda pop which makes sure only the freshest products are delivered to you.

Every route is equipped with a hand-held computer that interfaces with machines for extremely accurate and detailed inventory management. Because of this kind of accuracy, Imperial can provide better service. No guessing is needed to decide what products to stock and how much is needed each service call.

Because we're locally owned and operated, service calls will be answered within 2 hours, and billing and service inquiries can be answered face-to-face. No long distance calls. No long distance service.

Because the quality of your products is important, Imperial has refrigerated trucks to deliver perishable items. No inventory is left in the heat or cold to damage quality.

Each Imperial Service technician is only assigned 3 customer routes. Because there are fewer routes per supervisor and more technical personnel per route, you receive better service.

Each Imperial route manager is required to complete our Management Training program. Trainees receive an education in all areas of the company in order to provide the best service to your account.